Conflict Management

Level 3 Award in Conflict Management

The course is a two-day course that teaches how to recognise and defuse conflict. It is particularly aimed at those working in customer-facing environments. The training is designed to build on communication, interpersonal skills, listening skills and body language.

The course consists of a single unit

Managing Conflict in the Workplace when dealing with customers, service users or the public.

COURSE OVERVIEW

COST

Price on application

DURATION

4 Days

TIMINGS

Course Timings 10:00 - 19:00

AGE

Minimum age requirement is 18

ASSESSMENT

The course is assessed by a practical and a portfolio of evidence.

RESULTS

Result are available within 15 working days of the assessment.

CERTIFICATION

Successful candidates will receive a Level 3 Award in Conflict Management

GROUP BOOKINGS

For group bookings contact us and get a further discount on training courses.

AMITY YOUTH DEVELOPMENT